ICT Customer Support Officer Australia
ICT Customer Support Officer Australia ANZSCO 313112:
- Are you an ICT Customer Support Officer? Are you planning for Australian immigration?
- If you would like to immigrate to Australia as an ICT Customer Support Officer, you will need to first decide which visa would be a suitable visa for you to apply.
- If your occupation of ICT Customer Support Officer is on the:
you may be able to apply for a visa under skilled migration program for Australia
ICT Customer Support Officer Australia ANZSCO 313112:
Description
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Skill Level
2
Alternative Titles
- ICT Help Desk Officer
- ICT Help Desk Technician
- Systems Support Officer
Specialisations
- Network Support Technician
- Operator Command Support Systems (Army)
Description
provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Tasks
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users’ requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining websites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:
NZ Register Diploma (ANZSCO Skill Level 2) At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Occupations in this Group
- 313111 Hardware Technician
- 313112 ICT Customer Support Officer
- 313113 Web Administrator
- 313199 ICT Support Technicians nec
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