Call or Contact Centre Operator Australia ANZSCO 541112:
- Are you an Call or Contact Centre Operator? Are you planning for Australian immigration?
- If you would like to immigrate to Australia as an Call or Contact Centre Operator, you will need to first decide which visa would be a suitable visa for you to apply.
- If your occupation of Call or Contact Centre Operator is on the:
you may be able to apply for a visa under skilled migration program for Australia
Description
Answers customer telephone, Internet and email inquiries about goods and services, and promotes the goods and services.
Skill Level
4
Group: 5411 Call or Contact Centre Workers
Description
respond to telephone, Internet and email inquiries and complaints about an organisation’s goods and services, and promote the goods and services.
Tasks
- answering incoming calls, emails and messages, and assisting customers with their specific inquiries
- identifying requirements and recording information into computer systems
- coaching staff and assisting call centre operators to resolve problems and customer inquiries
- developing rosters and managing staff numbers to meet work flows
- listening to calls conducted by call centre operators and providing performance feedback
- monitoring and timing calls
- creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
- updating databases to reflect changes to the status of customers and prospective customers
- arranging the despatch of goods, information kits and brochures to customers and interested parties
- undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
- issuing invoices and receiving electronic payments for goods and services provided
Skill Level
The occupation Call or Contact Centre Team Leader has a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
In New Zealand:
NZ Register Level 4 qualification (ANZSCO Skill Level 3)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
The occupation Call or Contact Centre Operator has a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Occupations in this Group
This is what some of our clients have said in summary about our Australian Immigration services:
- “Anna is a friend in need and an immigration agent with supreme proficiency: a reliable professional, fully confident, sincere and amicable gentleman”
- “A very personalized professional assistance…”
- “Highly knowledgeable, proactive and willing to go the extra mile to get job done”
- “I believe the visa was only granted due to the hard work and dedication Anna put into my application.”
- “His response and way of working towards queries resolutions was outstanding.”
- “I would highly recommend his service where you will be guaranteed 100% .”
- “Anna means big brother and he is one of the most trusted and honest people I have communicated with”
- “Very professional, knowledgeable and timely”
- “Dr. Anna is the best possible person you can trust…Very Professional, ethical, fast and responsive…”
- “Best Visa Advisor!!!”
- “My words cannot describe the gratitude for your services”
- “He is very thorough and professional in his approach!”
- “Anna was wonderful, helping me and my employer with my RSMS”
- “Anna has always been very approachable and patient in answering all my questions. He is very knowledgeable and a very friendly person. His approach toward the case is very honest and professional.”
- “He is a motivated and responsible person with a high degree of integrity.”
- “We could not have been more impressed with the standard and quality of your service.”
- “Looking for a guide to help you file Permanent Residency in Australia – Anna beats everyone in all aspects!!”
- “He is a very professional person whom we can trust.”
- “Anna is the most patient migration agent I have ever met.”
- “I am absolutely delighted with his professional advice and prompt response to my queries”
- “Visa help Australia is undoubtedly the best Immigration Services for Australia & Dr. Annathurai is one of the best immigration consultants”
- “I could not have imagined any other agent other than Anna to handle my case. He is very professional and extremely fast.”
- “He was extremely thorough, knowledgeable and professional every step of this process”
- “A true, genuine and honest person!!!”
- “Professional with a personal touch”
- “He is a very genuine and honest individual and I’d highly recommend Dr. Anna”
- “A trusted partner in your pursuit and a thorough Professional – He is more concerned about the timeliness on your VISA application than you would be worried about it. “
- “Anna has always delivered clear, concise, accurate, timely information and realistic options”
- “He is very professional and very honest.”
- “Anna is very professional, honest and a hard worker”
- “Anna always patiently answered all my queries…”
